Return Eligibility
Items may be eligible for return if:
- Received damaged
- Defective upon arrival
- Significantly different from the description
Return Request Period
Customers must request a return within 14 days of delivery.
Non-Returnable Items
- Personalized products
- Digital products
- Gift cards
- Hygiene-related items
- Clearance items
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days.
Chargebacks
Customers agree to contact SaSNaS before initiating a chargeback to allow an opportunity to resolve any issue.